Jili game Malaysia Privacy Policy – Player Data Protection

1Introduction and Scope of This Policy

Platform jili game (jiligame-vip.com) is the responsible data controller for all personal information collected from users and members of our platform in Malaysia. This Privacy Policy outlines the data collection, use, processing, storage, and protection practices we follow in operating our online casino platform.

This policy applies to all individuals who interact with jili game, including unregistered website visitors, registered players with active accounts, players who have closed their accounts (within the applicable data retention period), and anyone who contacts our customer support team.

We are committed to ensuring that all data processing we carry out is lawful, fair, and transparent. Privacy is not just a box to tick — it is a core value that shapes how we build and operate the jili game platform every day. We understand that Malaysian players place a great deal of trust in us by sharing their personal and financial information, and we do not take that trust lightly.

2Types of Personal Data We Collect

jili game collects various categories of data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

Registration & Identity Data

Financial & Transaction Data

Platform Activity Data

We do not collect sensitive category data such as health information, political views, religious affiliation, or biometric data unless it is explicitly required for approved identity verification purposes and with your express consent.

3How We Use Your Data

jili game uses the data collected for the following purposes, all of which are necessary to operate our services properly and securely:

• Account management: Creating, verifying, and maintaining your player account, including the KYC (Know Your Customer) process required by law.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals of winnings to your account.
• Gaming services: Providing access to over 1,000 games on the jili game platform, including Live Casino, slots, Poker, Roulette, and jackpots.
• Customer support: Here to help you resolve issues, answer questions, and handle any account or game-related disputes at jili game.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and any misuse of the platform.
• Legal compliance: Meeting reporting and record-keeping requirements mandated by the relevant regulatory authorities.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the jili game user experience.
• Marketing communications: Sending information about jili game promotions, bonuses, and platform updates – only where you have given consent to receive such communications.

We will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

4Legal Basis for Data Processing

Any personal data processing carried out by jili game is grounded in at least one valid legal basis. These bases include:

• Contract performance: Processing necessary to provide the services you requested when registering and using the jili game platform, including the processing of deposit and withdrawal transactions.
• Legal obligation: Processing required to comply with laws applicable to us as a licensed online gambling platform, including KYC and anti-money laundering reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement purposes where our legitimate interests do not override your fundamental rights.
• Consent: For certain processing activities such as marketing communications and personalised analytics, we rely on your explicit consent, which may be withdrawn at any time.

If you would like to know the specific legal basis we rely on for any particular data processing activity, please contact the jili game data protection team via the email address stated in Section 10.

5Data Sharing & Disclosure

jili game does not sell your personal data to any third party. This is an absolute commitment. However, there are limited situations where we need to share your data with certain parties in order to operate our services:

• Payment providers: Information required to process your deposits and withdrawals is shared with approved payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. This sharing is strictly limited to what is necessary to complete the transaction.
• Technical service providers: Companies that assist jili game in running the platform's technical operations – such as hosting providers, fraud detection systems, and gaming software suppliers – all bound by strict confidentiality agreements.
• Legal authorities: Where required by court order, a lawful law enforcement investigation, or regulatory reporting obligations applicable to jili game's operations.
• Anti-fraud bodies: In cases where fraud or money laundering is suspected, relevant information may be shared with recognised fraud prevention bodies to the extent permitted by law.

In all cases of data sharing with third parties, jili game ensures that the receiving party has adequate data protection measures in place and uses the data only for the specifically authorised purpose. We do not share data with third-party advertisers for targeted marketing.

6Security & Data Protection

Data security is the highest technical priority at jili game. We implement multiple layers of technical and organisational protection to safeguard your data against unauthorised access, loss, destruction, or accidental disclosure:

• Encryption of data in transit: All communications between your device and jili game's servers are secured using TLS 1.3 protocol supporting 256-bit encryption — the highest security standard currently available.
• Encryption of data at rest: Sensitive information such as identity card data, bank account numbers, and passwords is stored in encrypted form using the latest cryptographic algorithms. Passwords are stored using an irreversible hashing method.
• Tiered access controls: A role-based access control (RBAC) system ensures that jili game staff can only access data required for their specific job functions. All access to player data is logged and audited on a regular basis.
• Real-time security monitoring: jili game's SIEM (Security Information and Event Management) system monitors all platform activity 24 hours a day, 7 days a week, to detect any anomalies or intrusion attempts.
• Regular security testing: Vulnerability assessments and penetration testing are conducted regularly by an independent security team to identify and resolve any weaknesses before they can be exploited.
• Incident response procedure: jili game has a defined security incident response procedure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. You also play an important role in your account's security by maintaining a strong password and never sharing your jili game login credentials with anyone.

7Data Retention Period

jili game retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Retention periods vary by data category:

• Active account data: For as long as your account remains active and has not been officially closed.
• Financial transaction records: A minimum of 7 years from the transaction date, as required by applicable financial and anti-money laundering legislation.
• KYC verification records: A minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Gaming activity logs: 3 years from the date of the gaming session, for dispute resolution and compliance purposes.
• Customer support data: 2 years from the date of the last interaction, unless related to an unresolved case.
• Marketing data (with consent): Until you withdraw your consent or request removal from jili game's communications list.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. This deletion process is carried out in accordance with recognised security standards to ensure the data cannot be recovered.

8Your Personal Data Rights

As a player jili game, you have the following rights regarding the personal data we hold about you. All requests relating to these rights may be submitted via our official email or through your account settings:

To submit any request relating to the rights above, please email us at support@jiligame-vip.com with the subject line "Data Rights Request – [Your Full Name]". We will verify your identity and process the request within 30 calendar days. In complex cases, this period may be extended to 60 days with prior notice to you.

Jili game will not charge any fee for reasonable data rights requests. Where a request is repetitive or unreasonable, we reserve the right to charge a reasonable administrative fee or decline the request with a written explanation.

9Cookies, Tracking & Similar Technologies

Platform jili game uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for you. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and ensuring transactions are processed correctly. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collecting aggregated, anonymised information about how you use the jili game platform — which pages are visited most frequently, response times, and errors encountered — to help us improve the platform's technical performance.
• Functional cookies: Remembering your preferences such as language, preferred betting limits, and display settings to provide a more personalised experience each time you return to the platform.
• Security cookies: Used by the jili game fraud detection system to identify and prevent suspicious activity such as multiple login attempts from different locations within a short period.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies will affect the functionality of the jili game platform and you may be unable to access all of our services. For users accessing the platform via smartphone, cookie settings can be managed through your browser app's privacy settings.

Jili game does not use third-party cookies for targeted advertising purposes or sell your tracking data to advertising networks.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how jili game handling your personal data, we encourage you to contact us directly. Our data protection team is ready to assist you:

• Privacy email: support@jiligame-vip.com – please state "Privacy Enquiry" in the subject line for a faster response.
• Live Chat: Available 24 hours a day via the support icon within the jili game platform. Average response time is under 5 minutes.
• Response time: We are committed to responding to all privacy-related enquiries within 48 business hours, and to formal data rights requests within 30 days.

If you are not satisfied with our response to your privacy concerns, you have the right to seek an independent review or contact the relevant authorities in Malaysia through the appropriate channels under applicable privacy and data protection laws.

This Privacy Policy was last updated in January 2026. Any material changes in the future will be communicated via your registered email and in-account notifications on jili game at least 7 days before the changes take effect.